With a legacy of more than 70 years, WPS Health Solutions
operates as a leading not-for-profit health insurer based in
Wisconsin. Expanding expertise has allowed the company
to also become a major provider of administrative and
other health benefit services to the U.S. government,
reaching millions of military members and their families in
the United States and overseas.
When WPS was awarded a new government contract,
Randstad Sourceright implemented full-scale recruitment
process outsourcing (RPO) services that enable WPS
to meet aggressive new staffing needs and provide an
exceptional candidate experience, while navigating
exacting government contracting requirements.
the success.
The WPS government contract features various unique
elements. A seamless partnership enables Randstad
Sourceright and WPS to respond to and effectively
embrace the contract's many nuances, including moving
time variables, heightened security requirements,
government-mandated processes and contractual
performance conditions.
The Randstad Sourceright team implements an ongoing
communication strategy to directly engage, inform
and strengthen relationships with new hires prior to the
client's subsequent onboarding and training programs.
Approximately 350 customer service representative
candidates and an additional 500 support positions have
been processed and placed in a little more than a year.
To meet contractual parameters, talent acquisition
processes are timed to coincide with monthly candidate
training intervals.
Service level agreements (SLAs) have been met and
exceeded with respect to contract budget targets,
timelines, business process enhancements, contractual
headcount requirements, the quality of talent delivered,
the candidate experience and hiring manager
satisfaction scores.
50 new placements
meeting aggressive
requirements
strategic candidate
relationship building
WPS Health Solutions
adopts an RPO model
to expand its services for military
members and their families.
© Randstad Sourceright. 2018
human forward.
coordinated tiered hiring
exceeding expectations
