Issue link: https://insights.randstadsourceright.com/i/917505
the situation. The Military and Veterans Health business unit of WPS Health Solutions was awarded new government business, substantially expanding the company's footprint in providing health benefit services to U.S. military members and their families. The mission for WPS was to add permanent full-time employees in several key talent areas to its major location in Hampton, Virginia and to support operations in Wisconsin. Government contractual requirements meant sourcing, completing government background checks, interviewing, training and onboarding 850 new hires in no more than 13 months. the solution. WPS Health Solutions' end-to-end RPO talent acquisition model includes: targeted market research, direct sourcing and recruitment marketing methods, social media outreach support, coordination and execution of local hiring events held at select military bases, implementation of invitation-only interview days and coordinating with WPS hiring managers at strategic points along the talent acquisition process. RPO program highlights include: • crafting strategies to source candidates in various talent fields, such as customer service, IT/computing, finance and accounting, claims adjusting and all aligned management areas • establishing a relationship with the Career Development Center in Hampton, Virginia, a robust source of local employment knowledge, support, resources and regional reach • timing the sourcing and processing of 850 new hires, creating an ongoing talent pipeline to coincide with monthly training and onboarding scheduling • achieving 75 percent of customer service representative hiring four months earlier than expected • developing, conducting, monitoring and tracking a candidate background check process to meet the heightened security requirements of the U.S. government • completing and exceeding candidate sourcing, processing, new hire placement and other service level agreements on schedule and in response to shifting U.S. government time parameters • developing and managing an RPO talent acquisition model that could satisfy both WPS business goals and the rigorous requirements of its U.S. government client © Randstad Sourceright. 2018 human forward. WPS Health Solutions adopts an RPO model to expand its services for military members and their families. "I met with the most recently hired supervisors and again heard what a great experience it was. One said she had been on a few interviews and had interacted with different companies. She said we were by far the best. Organized, consistent follow up, professional from start to finish. Overall a great representation of WPS." Kelly Wood vice president customer service WPS Military and Veteran Health