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© Randstad Sourceright. 2017
major global RPO hinges on full scale "big bang" implementation
case study
solution close-up: implementation for a global RPO
In 2013, Randstad Sourceright kicked off an Recruitment Process Outsourcing (RPO) program for a global innovator in high-tech
filtration, separation and purification. The client serves the diverse needs of its customers across the broad spectrum of life
sciences and industry, and depends on hard to find talent in all aspects of business and technology.
To put the program into action, Randstad Sourceright quickly addressed complex markets, drove change management among
stakeholders around the world, leveraged new technology and redesigned processes to create a working solution. The global
environmental technology leader now benefits from working with an RPO partner that helps the company problem solve in a
changing talent and business environment.
implementation at a glance
Scope
40 countries, 200-400 hires in each
of four global regions: EMEA, North
America, APAC and LATAM
Implementation team
• Randstad Sourceright – dedicated
global team leader supported
by shared services resources and
Subject Matter Experts (SMEs) in
technology
• Client – global executive sponsor
supported by director-level and
hiring manager participants
across the regions
The client
A global environmental technology
leader serving customers across
a range of industries, from life
sciences to manufacturing
Timeline
Six weeks, five phases with one
go-live date
Critical needs and challenges
• Regional, process challenges –
separate processes, escalation
procedures and Service Level
Agreement (SLA) metrics across
each region, requiring a more
integrated approach to improve
agility and consistency
• Internal buy-in – build on the
previous provider relationship,
boosting hiring manager support
for the new RPO
• Technology changes – the
implementation and adoption of
a new Applicant Tracking System
(ATS) to support redesigned
processes
Keys to success
• Change management "road
show" – dedicated, in-person
education sessions for hiring
managers across the regions
• Global process design – engineering
and implementation of a "glocal"
process that brings disparate
operations under a single
consistent framework, while
accommodating for local needs
• Rapid technology deployment –
access to and training on a new
ATS system prior to go-live, driving
adoption and reducing out-of-
process activity
• Due diligence – detailed research
into unique hiring differences
across countries, setting the stage
for a successful global rollout
