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To kick off the RPO quickly and effectively, Randstad Sourceright established an implementation plan that focused on improving the process, gaining buy-in and leveraging a common recruiting technology platform globally. Areas of focus included: • Methodology – A best practice, five-step approach included planning, discovery, design, installation and transition, and operational handover. Each area included participation from RPO SMEs working directly with regional project managers and relevant team members from the client side. • Structure – Shared services centers in APAC, EMEA and North America support a global team with sourcing specialists, talent advisors and process administration. This structure provides the organization with the resources and bandwidth needed to support the local hiring activity around the world. • Communication and education – An intensive six-week training and education "road show" provided hiring managers with the training needed to work within the new global process and technology structure. Conducted by the RPO team across each region, in coordination with on-the-ground client champions, the training provided the interaction needed to build credibility and trust among a skeptical user audience. • Technology – The company switched all regional recruiting operations to a common technology framework, including an ATS aligned to the global recruiting process. Randstad Sourceright worked with the client IT team to address integration of the ATS, connection and alignment of career portals, data extraction and reporting, onboarding processes and connectivity with the various enterprise systems. the solution case study the situation For a global industrial and environmental technology innovator, the ability to secure top talent with hard to find skills was crucial to its business success. When it turned to Randstad Sourceright as its RPO partner in 2013, the company's talent acquisition challenges were significant, based on the global scope of operations and a need to evolve from a first generation RPO to a level of partnership that provided greater value. Key areas of focus included boosting flexibility and problem solving capabilities, while maintaining the ability to facilitate processes and fill roles efficiently. Improving the ability to scale to changing demands would be essential for success. As Randstad Sourceright implemented its RPO solution, the most important task was to win the trust of hiring managers and quickly establish a positive working relationship with client stakeholders around the world. outcome and current state The RPO was officially launched globally within two months of kick off. A successful "big bang" implementation required significant commitment from both the client and the RPO provider to succeed, along with a commitment to continuous improvement and refinement post go-live. Since then, the RPO has played a key role in the company's success around the world. In 2016, the RPO was responsible for more than 600 hires across the North American, EMEA and APAC regions. www.randstadsourceright.com © Randstad Sourceright. 2017

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