the
solution
• Implementation
of a seamless MSP program based on
a hub-and-spoke mode consists of a program
management office team centrally located with
the client procurement team and supported by
on-site account managers/recruiters in each country.
• Dedicated resources within Randstad Sourceright's
shared services team attend to all back office activities
such as invoicing, payments and reconciliation,
reporting, analysis, administrative support and more.
• Randstad Sourceright set out to standardize the entire
contingent workforce procurement and management
policy. This included review of the client's existing
processes, identification of inefficiencies and risks,
incorporation of global best practices, and designing
an optimal process flow.
• The team conducts quarterly system and process
training for the hiring managers and vendors. This
helps estabilish a channel for constant communication
and feedback.
• Rsourcing challenges are supported through direct
sourcing using Randstad Sourceright's centralized
sourcing centers in Malaysia and India, as well
as on-site recruiters as needed. Additionally,
implemented innovative sourcing methods to reach
passive, hard-to find talent.
• The MSP team has earned the client's trust and
support by establishing open communications,
regular meetings and face-to-face interaction.
• Effective supplier onboarding and management
practices are established.
• Continuous assessment of the client's VMS
technology is conducted, and Randstad Sourceright
regularly provides feedback for enhancing
operational efficiency.
© Randstad Sourceright. 2018
human forward.
successful delivery of cost savings
and process efficiency
leads to rapid MSP program expansion
across Asia Pacific.