Forbes: empathy is your differentiator in the global talent shortage.

March 10, 2022 Rebecca Henderson

It’s safe to say that the pandemic forced many of us to make different choices, based on our priorities at work and home. Companies that supported — and continue to support — their employees’ needs are benefitting from loyalty and retention. 

For other companies, the Great Resignation has been a hard way to learn a lesson that employers may have known all along: the way you treat people matters. 

As Rebecca Henderson, executive board member and CEO of global businesses at Randstad, writes, “workers want to know employers have their back, whether that means offering flexible schedules, a clear career path, or training and development to further their employability.”

Henderson goes on to explain that being an empathetic organization is key to building a reputation as an employer of choice. Empathy doesn’t have to be expensive either. Little things like authenticity and transparency can make a difference.

She advises employers to “Seek to understand the daily challenges your employees are going through and let them know you, as an organization, are paying attention.”
In closing, Henderson offers four ways to elevate your empathy quotient among employees and candidates. You can view those here. 

Check out other strategies for standing out in the global talent shortage. Download the global 2022 Talent Trends Report for additional data, tips and insights.

About the Author

Rebecca Henderson

Rebecca Henderson is CEO of Randstad Global Businesses and executive board member of Randstad. In this core leadership role, Rebecca brings more than 20 years of experience in all facets of talent acquisition solutions and technology. With deep insights and progressive perspectives, Rebecca steers Randstad Global Business’ development to ensure human capital leaders can play a strategic role in driving growth locally, across regions and globally. Rebecca is a highly regarded leader in the talent management field and has been recognized by Staffing Industry Analysts in “The Global Power 100 Hall of Fame.”

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