The belief that technology will replace human workers is simply a myth. Today’s financial services leaders are balancing human touch with technology to pave the way for productivity, innovation and resiliency, according to Randstad Sourceright’s 2022 Talent Trends Report.
While forward-looking organizations recognize that people perform well at evaluation, interaction, service, engagement and innovation, technology is often the preferred resource for copying, comparing, updating and checking. Together, human expertise and technologies such as intelligent automation (IA) enable organizations to optimize business performance, customer relationships and employee experiences.
By 2026, 90% of regional enterprises in APAC are expected to blend human expertise with artificial intelligence (AI), machine learning (ML), natural language processing (NLP) and pattern recognition, which are projected to make workers 30% more productive and effective.
In a world that faces disruptive forces that include inflation, talent scarcity and geopolitical tension, business downtime is costly. Technology can help organizations become more agile and resilient as they strive to innovate and grow while elevating their customer and employee experiences.