MSP case study: driving workforce excellence with talent analytics.
Insights help the retailer clarify what types of talent are used across the contingent workforce and the costs associated with each
A global retailer with highly complex contingent workforce needs hoped to gain visibility of its flexible workforce and insights to guide its spend. As more of its traditional brick-and-mortar business model transitioned to online shopping, the company saw its e-commerce unit grow quickly, resulting in greater resourcing needs. Leveraging advanced talent analytics provided through its managed services program (MSP), the retail giant has gained access to a suite of metrics to help decision-makers shape talent strategies.
the goals and challenges
With temporary and SOW talent included within the same program, the company hoped to gain better visibility into specific types of spend. In addition, some roles categorized as SOW services procurement were actually staff augmentation, which added complexity and confusion to the process.
the solution
Randstad Sourceright implemented its TalentRadar analytics platform as part of its MSP solution to help clarify and simplify access to spend data. The platform provides configurable dashboards and deep program insights to help managers clarify what types of talent are used across the contingent workforce and the costs associated with each.
key results
By providing the retailer the insights it needed around SOW and temp staffing, the company now has the visibility to drive stronger governance and spend accountability.