HR Dive: demand for customer service pros wanes, pharma jobs spike.

July 22, 2020 Sue Marcus

The COVID-19 crisis has heavily impacted the U.S. job market. While some sectors and roles are seeing decreased demand, other jobs are experiencing a spike in demand. How can employers adapt their hiring strategies as a result?

According to Randstad Sourceright’s U.S. COVID-19 talent impact analysis report, pharma R&D hiring saw an uptick, with clinical trial managers (40%) and research associates (50%) most in demand. Meanwhile, customer services roles experienced the greatest decrease in demand (47%). Other roles that saw shrinking demand include engineering, finance and sales.

“The economic slowdown brought about by the pandemic has forced companies to focus on what jobs and skills are truly essential and most valuable to their businesses,” said Sue Marcus, regional president at Randstad Sourceright North America.

Read the full article in HR Dive for additional insights on how companies can drive business growth and transformation through talent acquisition and upskilling. You can also get your exclusive copy of the report, “How is key talent in the US impacted by COVID-19?” for more data on talent availability and competition in six job families — customer service, engineering, finance, pharma R&D, sales and software development.

About the Author

Sue Marcus

Sue Marcus is the executive vice president, RPO, for Randstad Sourceright North America. Initially joining the Randstad organization back in 2004, under the Spherion brand, Sue has been driving client performance, strategy and innovation since, with a specific focus on building progressive RPO models that often evolve into integrated talent management partnerships. Sue is best known for her commitment to building an engaged delivery team, achieving optimum client satisfaction and earning some of the RPO industry’s highest accolades, including a top ranking on the HRO Today Baker’s Dozen.

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