Staffing Stream: managing your first-generation MSP program.

May 12, 2020 Melissa Gaitten

After selecting a managed services program (MSP) partner and implementing the program, the final step to successfully launching a first-generation MSP is managing and improving the program once it goes live.

To ensure the long term success of the program, Melissa Gaitten, regional VP, integrated MSP at Randstad Sourceright, recommends companies work with their MSP partners to develop “a clearly defined change management lifecycle approach that works to gain acceptance and commitment.”

Having a structured and controlled approach to communication is also critical. You also need to gain support from executives, senior leadership and each end user of the MSP, taking into account any feedback that will help continuously improve the program.

Read Gaitten’s article in the Staffing Stream for more tips on managing an MSP. You can also get your exclusive copy of the Randstad Sourceright MSP Playbook for additional insights on contingent workforce management.

You can read all three parts of Gaitten’s series here:

About the Author

Melissa Gaitten

Melissa Gaitten has more than 20 years of experience in the staffing industry. As regional vice president for Randstad Sourceright's integrated managed services program (MSP) division, her responsibilities include new account sales and implementation, solution design, strategic support, account and field leadership, client delivery, execution and serving as the executive sponsor through the life of client partnerships.

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