Staffing Stream: implementing your first-generation MSP program.

April 24, 2020 Melissa Gaitten

To launch a first-generation managed services programs (MSP) successfully, the first step is selecting a partner and vendor management system (VMS). Following that, organizations need to turn their attention to the implementation of the program, such as assembling the project team and getting buy-in across the organization.

During the stage of implementation, Melissa Gaitten, VP, integrated MSP at Randstad Sourceright, recommends companies work with their MSP partners to “clearly map recommended phases to your program based on your drivers, current state and adoption.”

Organizations should also have an in-depth discovery session to determine who owns what tasks, as well as gather data such as hierarchy, cost centers, tracking staffing vendors and contracts.

Read Gaitten’s article in the Staffing Stream for more tips on successfully implementing an MSP. You can also get your exclusive copy of the Randstad Sourceright MSP Playbook for additional insights on contingent workforce management.

You can read all three parts of Gaitten’s series here:

About the Author

Melissa Gaitten

Melissa Gaitten has more than 20 years of experience in the staffing industry. As regional vice president for Randstad Sourceright's integrated managed services program (MSP) division, her responsibilities include new account sales and implementation, solution design, strategic support, account and field leadership, client delivery, execution and serving as the executive sponsor through the life of client partnerships.

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