The Staffing Stream: recruiting after COVID-19? search for these skills.

August 17, 2020 Sue Marcus

The coronavirus crisis has disrupted the economy and changed the way business is done in many industries. For organizations that are hiring to keep pace with changing market demands, it is important to understand how they can acquire in-demand skills to drive their business forward in a post-pandemic economy.

Earlier this year, most job families in the U.S. saw a decrease in the number of vacancies, and customer service was the hardest hit role with a 47% drop in hiring demand from March to April. Despite the overall drop in demand for customer service workers, there was an increase in demand for assistant store managers. As more retail shops reopen, demand for professionals with strong scheduling and management skills is expected to persist.

Other job families and roles that have seen more competition for talent include financial consultants and insurance underwriters, as well as clinical trial managers and research associates.

“The organizations that are laser-focused on identifying the skills most needed in their company – now and in the future – and are able to target and acquire talent with those skills, will be best positioned to succeed in the new normal of the post-pandemic economy,” writes Sue Marcus, regional president at Randstad Sourceright North America.

Read the full article in SIA's The Staffing Stream to get additional insights on the current skills and employment market in the United States. You can also claim your exclusive copy of the full report, “How is key talent in the US impacted by COVID-19?” for more data on talent availability and competition across six job families.

About the Author

Sue Marcus

Sue Marcus is the executive vice president, RPO, for Randstad Sourceright North America. Initially joining the Randstad organization back in 2004, under the Spherion brand, Sue has been driving client performance, strategy and innovation since, with a specific focus on building progressive RPO models that often evolve into integrated talent management partnerships. Sue is best known for her commitment to building an engaged delivery team, achieving optimum client satisfaction and earning some of the RPO industry’s highest accolades, including a top ranking on the HRO Today Baker’s Dozen.

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