Customer service is one of the most in-demand skills today, according to Randstad Sourceright’s 2022 Global In-Demand Skills Report. Yet, as chronic skills gaps and labor shortages persist, companies struggle to fill those roles. The report suggests that companies adopt talent strategies to attract workers with experience in similar positions, such as sales.
Additionally, there is high demand for talent in technical roles, including cloud engineers, data scientists and app developers. The research suggests “offering more perks to tech workers could help non-tech companies with recruiting.”
With “a well-crafted talent strategy, you can build a resilient and adaptive workforce for any contingency in the year ahead.”