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RPO series: 5 tips for working with your RPO provider

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4. develop KPIs and governance practices. Creating a culture of accountability will help to ensure an optimized RPO strategy. Key performance indicators (KPIs), such as agreed upon metrics around interview-to-offer ratio, offer acceptance rate and aging requisitions, will help to illuminate the success of the program and pinpoint where remedial action is needed. A formal governance structure — consisting of a dedicated RPO manager on the provider side and an internal leadership team —will ensure that challenges and changing needs are addressed quickly. The governance model should also clearly define the roles of all involved, specify reporting lines, identify decision-makers and establish escalation mechanisms to provide a clear process for oversight and mitigation steps. 5. implement feedback mechanisms. Once the RPO program is in place, stability should be a priority. This can be achieved by reinforcing buy-in. Developing a communications strategy to keep all parties informed and engaged on program progress is crucial, and just as important is being able to solicit continuous feedback from those stakeholders, both internal and external. The company should also implement various ways for collecting and analyzing the results that can indicate the success of the program — for example, cost savings, abbreviated cycle times, hiring manager satisfaction and other metrics. Based on the feedback received and early results, the employer and provider can work together to improve any areas that may be lagging and look for opportunities for further innovation. As organizational goals and market conditions often shift, constant communication will help ensure the program is adjusted as needed. 4

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