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RPO series: 5 tips for working with your RPO provider

Issue link: https://insights.randstadsourceright.com/i/906511

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1. establish clear goals. One of the most critical steps for ensuring a successful client/provider relationship is to lay out the goals and expectations for the RPO program. Both parties should have a clear understanding of the aspects of the company's talent acquisition strategy that need improvement, and how the provider can deliver on those needs. The two parties can then develop service level agreements (SLAs) — such as number of requisitions processed and time-to-fill goals for each position — that provide the framework for keeping the program on target and with mutually agreed upon results. 3 RPO programs are integrally designed around hiring volume, so it's important to develop a realistic forecast of the company's talent needs. It's also important for the RPO buyer to understand its role in the RPO program, and include the right stakeholders in the implementation to ensure the SLAs accurately address business needs. 2. gain buy-in, deliver change management. As is the case for any major organizational process change, implementing an RPO program can be met with resistance from the internal team and thereby hinder the program's effectiveness. For this reason, it is crucial to include and gain buy-in from all internal stakeholders, allowing those individuals to also develop a strong relationship with the provider. This can be achieved by outlining the positive impacts RPO will have on the business, soliciting stakeholders' input and addressing any concerns that are raised early on. A strong communications and change management plan during the implementation phase will further build internal support and program effectiveness. Taking the time to introduce the change, communicating what it means to the organization and training users on the set of services available to them can help in this regard. 3. maintain communication with the provider. Key to fostering a successful RPO program is to keep an open dialogue with the provider. When both teams can communicate freely about project status and potential problem areas, it becomes easier to address any challenges before they impact recruiting and overall program success. One way to ensure a steady stream of communications is to adhere to specific phases of the implementation, such as planning, discovery, design, installation and transition, and operational handover. Taking this approach will help the company and its RPO partner to familiarize their teams and foster close working relationships throughout the project lifecycle.

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