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the situation As part of this change initiative, the financial services leader needed a dedicated talent acquisition partner to take on the challenges experienced by its internal team. These included recruiting high-demand talent for call center, IT and financial service roles. The new RPO partnership would require a solutions provider that could quickly assess immediate challenges, address potential technology needs and forge relationships with stakeholders that were being asked to change the way they secured talent. Key challenges included a need to address long time-to-fill rates, establish a metrics and reporting structure, leverage recruiting technology innovations and build awareness and value for the company's employer brand. the situation In 2016, Randstad Sourceright began implementing its RPO solution. Highlights include: • end-to-end services: The solution covers the recruiting process, from requisition entry through offer letters. This includes sourcing, screening, candidate presentation, interview scheduling and offer process and reporting. • internal education: Randstad Sourceright developed a clear communications plan focused on engaging all client stakeholders, including leadership and hiring managers, to help them embrace the new talent acquisition process. • robust recruitment marketing: Randstad Sourceright leveraged its advanced recruitment marketing technology to provide a comprehensive single-view environment for recruitment outreach across digital platforms. • thorough ATS training: Flexibility in working with all applicant tracking system (ATS) technologies is essential for a successful RPO. Thorough training provided to the client ensured all users were quickly familiarized with the client's specific system. • extensive metrics reporting: Randstad Sourceright worked with the client to establish a formalized metrics and reporting strategy. This serves as a foundation for building a consistent base of data to ensure continuous improvements. • powerful analytics platform: Randstad Sourceright's TalentRadar analytics platform provides client team members with detailed, predictive analytics. This includes an immediate view into relevant data, status, alert reporting and predictive indicators that influence all recruiting efforts. • innovative video interviewing: Utilization of video interviewing technology helps streamline scheduling and interviewing. This enables a faster, more consistent recruiting process. • enhanced employer brand: A focused employer brand assessment and strategy has helped the client improve visibility and attractiveness to targeted talent groups. © Randstad Sourceright. 2018 human forward. high-performance RPO implementation delivers critical talent for a financial services leader.

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