the
situation
As the company's long-time RPO partner in the U.S.,
Randstad Sourceright has played a critical role in
driving an effective talent acquisition function since
2006. Randstad Sourceright provides scalable support
in key areas of process management, from interview
scheduling to hiring event coordination. The onboarding
process, however, had remained outside of the recruiting
partnership, leaving hiring managers and new hires to
navigate a complex and varying array of activities with
multiple internal contacts.
Challenges included:
• multiple points of interaction: New hires had
to interact with separate contacts regarding
IT information, facilities access, I-9 and other
onboarding forms, as well as payroll, benefits and
relocation.
• process confusion: With no established process for
coordinating onboarding activity, new hires turned
to hiring managers for guidance and answers to
questions. This was handled on an individual basis
with little process oversight.
• time and resource burden: The fragmented onboarding
process put a burden on hiring managers to answer
questions and provide direction for the new employees.
This created a drag on productivity.
• low employee and hiring manager satisfaction: The
process, while only part of the candidate experience,
proved to be a negative influence on candidate
satisfaction. Optimizing the post-hire first impression
was a strong value opportunity.
© Randstad Sourceright. 2018
human forward.
Randstad Sourceright
turns smart onboarding
the
business needs
In competing for a limited talent supply, the importance
of the candidate experience extends well beyond
recruiting and selection. It is vital to a company's
reputation and ability to attract candidates, and it
influences engagement and productivity among new
hires. With that in mind, the company set out to improve
an ad hoc onboarding process that had become a source
of weakness in the candidate and employee experience
across U.S. locations.
In November 2015, the company turned to its recruitment
process outsourcing (RPO) partner, Randstad Sourceright,
to provide a strategy that would streamline onboarding
for the company, measure the impact on the experience
of all stakeholders and set the foundation for expanding
the strategy across the global enterprise.
"The process went very well. I was happy things
just 'magically' happened… compared to the past
when you didn't know what actions to take."
"My new hire had everything he needed…the new
hire process is greatly improved."
- hiring managers
"The smoothest onboarding process I have ever
experienced with any company."
"It was great! My onboarding specialist was very
easy to work with. I knew exactly where to go to get
help. I got settled really quickly with the company."
- candidates
into a talent advantage
for a global manufacturer.
