WHITE PAPER | 3
Complexity has different meanings for different
people in different organizations. If we think that
a project is complex, then we have to function
in a way that best navigates this difficulty.
Ultimately, success depends on how we anticipate,
comprehend and navigate the complexity.
Poorly managed complexities potentially lead to
many risks and consequences. These include scope
creep, time and cost overruns, communication
breakdowns and project failures. The bottom line
is that organizations must address the nature of
complexity for three very critical reasons:
• Complexity cannot be eliminated
• The organization's performance and budgets
are at stake
• Effective management of complexity results in
a competitive advantage
most defining characteristics of
RPO and MSP complexity
The lesson that we have learned in the past few
years implementing various RPO and MSP projects
in the Asia Pacific region — predominantly in
Singapore, Malaysia, China, India and Australia
— is that complex projects share common
characteristics. The two observed most frequently
can severely sidetrack your outsourcing efforts.
They are: ambiguity and the involvement of
multiple stakeholders.
Not surprising, ambiguity is the most common
complexity we've experienced for this region,
as 67% of projects are slowed down by this
issue. Similarly, understanding, managing and
connecting with a diverse set of stakeholders
prove to be very challenging for execution of any
implementation. Let's examine how these issues
can be mitigated in an effective way.
The implementation of an
outsourced talent solution can
be made more challenging
due to inherent complexities.
Effectively addressing two
critical complexities APAC
companies most commonly
encounter can help them more
successfully implement an RPO
or MSP solution.
