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Navigating RPO & MSP project complexity

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WHITE PAPER | 3 Complexity has different meanings for different people in different organizations. If we think that a project is complex, then we have to function in a way that best navigates this difficulty. Ultimately, success depends on how we anticipate, comprehend and navigate the complexity. Poorly managed complexities potentially lead to many risks and consequences. These include scope creep, time and cost overruns, communication breakdowns and project failures. The bottom line is that organizations must address the nature of complexity for three very critical reasons: • Complexity cannot be eliminated • The organization's performance and budgets are at stake • Effective management of complexity results in a competitive advantage most defining characteristics of RPO and MSP complexity The lesson that we have learned in the past few years implementing various RPO and MSP projects in the Asia Pacific region — predominantly in Singapore, Malaysia, China, India and Australia — is that complex projects share common characteristics. The two observed most frequently can severely sidetrack your outsourcing efforts. They are: ambiguity and the involvement of multiple stakeholders. Not surprising, ambiguity is the most common complexity we've experienced for this region, as 67% of projects are slowed down by this issue. Similarly, understanding, managing and connecting with a diverse set of stakeholders prove to be very challenging for execution of any implementation. Let's examine how these issues can be mitigated in an effective way. The implementation of an outsourced talent solution can be made more challenging due to inherent complexities. Effectively addressing two critical complexities APAC companies most commonly encounter can help them more successfully implement an RPO or MSP solution.

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