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the solution • Implementation of a seamless MSP program based on a hub-and-spoke mode consists of a program management office team centrally located with the client procurement team and supported by on-site account managers/recruiters in each country. • Dedicated resources within Randstad Sourceright's shared services team attend to all back office activities such as invoicing, payments and reconciliation, reporting, analysis, administrative support and more. • Randstad Sourceright set out to standardize the entire contingent workforce procurement and management policy. This included review of the client's existing processes, identification of inefficiencies and risks, incorporation of global best practices, and designing an optimal process flow. • The team conducts quarterly system and process training for the hiring managers and vendors. This helps estabilish a channel for constant communication and feedback. • Rsourcing challenges are supported through direct sourcing using Randstad Sourceright's centralized sourcing centers in Malaysia and India, as well as on-site recruiters as needed. Additionally, implemented innovative sourcing methods to reach passive, hard-to find talent. • The MSP team has earned the client's trust and support by establishing open communications, regular meetings and face-to-face interaction. • Effective supplier onboarding and management practices are established. • Continuous assessment of the client's VMS technology is conducted, and Randstad Sourceright regularly provides feedback for enhancing operational efficiency. © Randstad Sourceright. 2018 human forward. successful delivery of cost savings and process efficiency leads to rapid MSP program expansion across Asia Pacific.

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