© Randstad Sourceright. 2018
human forward.
With a workforce of more than 100,000, the company's
talent strategy focused on four areas of improvement
for its contingent talent program: talent, risk, visibility
and costs. Talent leaders felt that by having a consistent
process for acquiring flexible workers, all four of these
areas could be addressed in a holistic way. Having
already engaged in separate outsourced solutions
in Europe and North America, an opportunity to
consolidate the disparate approaches into a global
approach made the most sense for the company's
ambitious contingent workforce strategy.
In 2009, the company partnered with Randstad
Sourceright to launch an MSP for professional-level
talent in the Netherlands. Within six years, the program
expanded to include Belgium and Germany, and
now covers professionals, freelancers, payrolled,
white-collar and partly blue-collar workers, and some
statement of work (SOW) contractors. In 2015, the
relationship led to a global solution encompassing
various flexible talent across all of the company's
operating regions in 40 countries around the world.
the solution
• Randstad Sourceright designed the program to roll out
the MSP in stages, beginning with expansion in Europe.
At the same time, Randstad Sourceright implemented
MSP services in North America (U.S. and Canada). In all,
the global program will eventually cover 40 countries,
including seven in Latin America and 14 in Asia Pacific.
• In addition to partnering with Randstad Sourceright
on the MSP program, the client has also appointed
Randstad local operating companies as its master/prime
vendors for general staffing in the countries covered by
the contract. This arrangement ensures that the client
receives the highest efficiencies and cost effectiveness
only possible from working with one global talent entity.
• With differing local needs among 40 countries, the
global MSP uses several different models to handle the
company's contingent talent demand. These include:
an end-to-end, procure-to-pay, procure to pro-forma
variety, and a master vendor process. This provides the
flexibility each market needs to meet talent demands.
• A global governance structure has been set up to ensure
full contingent workforce visibility and compliance at
all levels. This framework also provides regional and
in-country oversight for a comprehensive view.
• A road map towards innovation includes Randstad
Sourceright taking a greater role in the engagement,
selection and management of SOW workers.
Additionally, the partners will consider recruitment
process outsourcing (RPO) solutions in the future.
a diversified technology
leader optimizes contingent
talent performance with
a global approach.
