MSP 4.0: FROM CONTINGENT WORKFORCE MANAGEMENT TO CONTINGENT TALENT EMPOWERMENT
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Technology will take center stage in MSP 4.0 through the use of a Digital
Capability Platform (DCP)
Technology leverage through a Digital Capability Platform will have far reaching impact on every aspect
of contingent workforce management; the DCP will be the engine that powers the MSP 4.0 enabling
levers.
The most transformative aspects of DCP's influence on MSP 4.0 are likely to be its ability to:
l Support a superior consumer - oriented experience for candidates and all other stakeholders through
a combination of mobile and cognitive (powered by advanced analytics) tools, and hyper -
personalization
l Seamlessly integrate data from a wide array of sources/tools and provide unprecedented analytics -
based predictive and prescriptive insights for every aspect of contingent workforce management,
no matter how small
l Bring us many steps closer to the long - elusive total talent management by (finally) enabling a
comprehensive, combined view of permanent and contingent talent resulting in holistic decision -
making across the entire workforce
l Usher in the next wave of exponential efficiencies and cost reductions
l Introduce more flexibility/agility and reduce risk, especially in responding to crises, through much
faster and more robust decision - making that is grounded in solid data and analytics
MSP impact will be measured in a refreshingly more holistic fashion
In the future, enterprises will assess the success of MSP based on more holistic metrics as illustrated in
the exhibit below.
EXHIBIT 13
ROI measurement metrics
Source: Everest Group (2021)
Stakeholder
experience
Direct cost
to serve
Direct dollar
benefits
Indirect cost /
opportunity cost
Business
outcomes
