MSP 4.0: FROM CONTINGENT WORKFORCE MANAGEMENT TO CONTINGENT TALENT EMPOWERMENT
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www.everestgrp.com | EGR - 2021 - 25 - V - 4434
Data and digital - driven
Digital and technology leverage will be the foundational lever that will enable and empower all the 8D
levers in MSP 4.0. While technology leverage is not new in MSP, the amount of its contribution will
increase greatly in MSP 4.0, and – more importantly – the contours of its contribution will fundamentally
shift. Technology leverage will evolve beyond piecemeal adoption to a Digital Capability Platform (DCP)
as depicted in Exhibit 8. A DCP - empowered MSP solution will be critical to fulfill the value proposition
of MSP 4.0. The key characteristics of a Digital Capability Platform include:
l The DCP will be an integrated digital ecosystem bringing together various digital elements into one
platform as shown in Exhibit 8
l The integration will be seamless, allowing end - to - end transfer of data through an integration layer
without the need for multiple, discrete integrations
l The seamless flow of data will enable powerful analytics and insights and provide enhanced
and customized stakeholder experience
l The DCP will provide full visibility into the entire contingent hire - to - retire/redeploy cycle. It will also
connect to external data sources and have the ability to link and align with permanent recruitment
processes and data, which will enable the MSP to provide impactful analytics to organizations on
every aspect of the contingent workforce and enable a total talent approach with permanent and
contingent talent strategies aligning to allow organizations to formulate holistic workforce strategies
l The platform will be composable, allowing plug - and - play for individual components to be
added/removed/replaced based on specific organizational requirements without an elaborate
implementation and integration exercise
EXHIBIT 8
MSP Digital Capability Platform (DCP)
Source: Everest Group (2021)
Interactive applications Virtual agents Devices
Integration
layer
External data
sources
Permanent
recruitment data
Interaction layer
Insights layer
Process automation Point solutions Sourcing tools
Business intelligence Process mining Analytics
Marketing tools
CRM
VMS
Automation layer
Suppliers MSP workers Customers Candidates
Users
Cognitive
/
Artificial
Intelligence
Data flow
