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Business services sector in Poland 2020

• Cover
• Contents
• Foreword
• Executive summary
• Global trends
• Conclusions from the foresight survey conducted by ABSL in March 2020
• Poland - key facts
• Concept and methodology of the report
• 1. State of the business services sector in Poland in 2020
• Overall characteristics of the sector
• Number of centers and structure of new investments
• The role of the sector in the trade in commercial services
• Foreign investments
• Countries of origin of business services centers
• Perceptions of competition on the local labor market
• Employment in the sector
• Employment in the largest centers in Poland
• Average headcount at business services centers by location
• Employment structure by age group, job position and business process
• Employment structure in selected locations by type of center
• Foreigners employed in business services centers
• Employment structure in the sector by business services center parent company industry
• Employment in 2020 by date of establishment of center; significance of inflow of foreign direct inve
• Employee turnover
• Non-payroll benefits
• Share of women in employment
• Diversity and social inclusion policy
• Map of business services centers in Poland
• Business services as a local specialization
• Assessment of location as a place of doing business
• City profiles
• Kraków
• Warsaw
• Wrocław
• Tri-City
• Łódź
• Katowice and Metropolis GZM
• Poznań
• Bydgoszcz
• Lublin
• Szczecin
• Rzeszów
• Services provided and operating models
• Structure of clients supported by centers in Poland by industry
• Geographic scope of services delivered
• Process categories supported by business services centers in Poland
• Change in scope of services delivered
• Sophistication of the business processes
• Languages used at business services centers
• Programming languages and information technology used at business services centers
• Shift work
• Process automation and Artificial Intelligence at centers in Poland
• 2. Office market
• Warsaw
• Kraków
• Wrocław
• Tri-City
• Poznań
• Katowice
• Łódź
• Lublin
• Szczecin
• Flexible office spaces and sustainable development
• 3. Labor market and salaries
• Salaries at Business Services Centers
• Language bonuses per month
• Gender distribution by employee grade
• Demographic data
• Educational potential
• Emerging roles in Poland's business services industry
• Data role
• Artificial Intelligence role
• Business Analysis role
• Risk role
• Business transformation role
• Global Process Owner role
• Operating post-pandemic: opportunities and uncertainty ahead for Poland's employers
• Trend 1: Workforce agility helps you prevail
• Trend 2: Data defines the labor market
• Trend 3: Digital transformation reshapes workplace culture
• Trend 4: Technology investments support stronger employer brands
• Trend 5: Hire for today, upskill for tomorrow
• Looking ahead
• 4. Plans and challenges; resilience to shocks
• Services centers' plans regarding changes in headcount
• Ansoff matrix
• Planned new investments
• Drivers of change in the sector
• Resilience to shocks
• Reallocation of activities in response to the global slowdown