company recognized for delivering high-level recruitment process outsourcing capabilities, achieving strong customer satisfaction
ATLANTA, September 16, 2015 – Randstad Sourceright, a global talent leader, today announced that it has been recognized as the top Recruitment Process Outsourcing (RPO) provider by HRO Today Magazine in its annual Baker’s Dozen RPO report. Based on customer satisfaction surveys, the company was ranked number one on the top overall Enterprise RPO Providers list, out of more than 300 providers tracked by HRO Today.
A leading player in the RPO space, Randstad Sourceright delivers advanced RPO solutions to clients across the globe, representing all sizes and industries. Due to the depth, breadth and quality of its services, the company has been ranked consistently among the top providers for the Enterprise RPO category since the inception of the Baker’s Dozen.
According to Elliot Clark, CEO of HRO Today Magazine, "We congratulate Randstad Sourceright on an excellent year leading the entire enterprise RPO industry on the HRO Today Magazine RPO Baker’s Dozen Customer Satisfaction study. The continuing elevation of their quality of service scores propelled them to the top of the list due to a culture steeped in service commitment, great leadership and a globalizing strategy that is creating an exceptional and standardized customer experience in every global region.”
Clark continued, “The most remarkable aspect of their leadership, in an incredibly competitive survey year, is that they did so while managing and implementing some of the largest and most complex global RPO programs in the world. This is an incredible accomplishment and a tribute to all Randstad Sourceright associates."
The rankings for the Baker’s Dozen are based on feedback from buyers of the rated providers, collected via an online survey. In this survey, respondents are asked to rate their RPO providers on the depth and breadth of their service, the size of the programs they manage and the quality of the services provided. In addition to ranking the top 13 overall enterprise RPO providers, the 2015 Baker’s Dozen also includes lists for the top providers in Europe, the Asia Pacific region, the healthcare industry and emerging markets.
“As scarcity of talent continues to be one of the most critical business risks today, Randstad Sourceright is committed to transforming the way companies manage complex workforce demands and secure the talent they need to be successful. Our advanced RPO offerings are essential to delivering on this goal,” said Robert Lopes, president, Recruitment Process Outsourcing, North America for Randstad Sourceright.
“We are very excited to be ranked the number one RPO provider,” Lopes continued. “Not only does this confirm our status as the leader in the RPO industry, but given the rankings are determined directly by our customers, it demonstrates our ability to deliver quality services, innovative and responsive strategies, and the unparalleled support that helps our clients optimize their workforce. I would like to thank our clients for their ongoing partnerships, and my colleagues for their ongoing effort and commitment to making Randstad Sourceright the best in the industry.”
HRO Today’s RPO Baker’s Dozen has become the industry’s leading authority and a benchmark for RPO service provider differentiation. The rankings contained within HRO Today’s RPO Baker’s Dozen and other service areas in HRO Today are based on customer survey data. Survey responses are incorporated into the HRO Today database and analyzed to score each provider having a statistically significant sample. For the RPO survey, HRO Today received more than 900 surveys from 365 companies that are RPO users. The rankings are based on point assignments and weightings of questions and a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically.
Additional information about Randstad Sourceright’s positioning on the HRO Today Baker’s Dozen can be accessed here.